Answers, fast.

We don't charge per-booking fees. Hosts pay a single semi-annual or annual subscription and keep 100% of their rental revenue. Travellers pay the host directly — either by card via the host's Stripe Payment Link, or on arrival.

Two account types: (1) EU-registered companies with a valid VAT number, and (2) private individual hosts who own one or two homes. Both go through identity verification before listings go live.

Most accounts are reviewed manually within 24 business hours. You'll receive an email when your account is approved.

Each account type (Company / Private Host) has a Semi-Annual plan and an Annual plan. Annual gives the lowest per-month rate. The first 100 hosts of each type also unlock a lifetime 50% discount on the annual plan (Founder's offer).

Hosts with an EU VAT number that we verify via VIES are billed VAT-exclusive (reverse charge). Hosts without a VAT number are billed inclusive of Swedish VAT (25%). The price shown to you on the pricing page always reflects what you'll pay.

Open Dashboard → Subscription → Cancel. A 30-day notice applies; you keep full access until your effective end date and can reactivate any time before then.

Two options: paste your Stripe Payment Link in Dashboard → Payment settings and we'll email it to confirmed travellers automatically; or accept card / cash on arrival.

On each property you choose: auto-approve confirms bookings instantly when dates are open; manual approval queues each request so you can decide.

Yes, before the start date. Your cancellation policy (set per property) determines whether they receive a refund — Holiday Homes never holds the money, so refunds are between you and your guest.

Only travellers with a confirmed past booking on your property. You'll be able to reply publicly from Dashboard → Reviews.

We're GDPR-compliant. You can request full account deletion at any time from your Dashboard. Booking records are anonymised but retained for 7 years per Swedish bookkeeping law.

Yes. Stripe Payment Links use Stripe Checkout — the same secure, PCI-DSS Level 1 infrastructure used by Stripe's enterprise customers.

Use the floating chat bubble at the bottom-right of any page, or email support@holidayhomes.top. We answer within one business day, usually faster.